Support
Technical Support for Using Our Products
Technical Support For Fans

Accessing our live stats feeds

If you are having issues viewing stats through our StatBroadcast® Web interface, it may be due to one of the following issues:

  • If it is past the start time on the day of your event, but you receive the message that 'This event has not started yet. The stat feed will begin once the event has,' we may not yet be properly receiving stats from the live event. Please allow us time to contact the school to resolve the issue, after which the stat feed should automatically begin on its own.
  • If your problem is related to something that does not work properly or as intended in the live stats window, please use either the Bug Report button at the bottom of your stats feed or follow this link to alert us to the issue and we will do our best to resolve it quickly.
  • Please note, StatBroadcast® Systems is responsible for the stats delivery technology only. There may be an issue at the event itself where stats are not transmitted correctly. StatBroadcast® is not responsible for streaming video or audio technologies; if you are experiencing issues with these, please contact either the school or the school's audio/video provider directly.

Technical Support for Schools or Events

Support Document and Video Library

Please consult the documents below for information and guides on setting up your live stats, wireless screens and media stats as well as troubleshooting any issues on game day.

Document are available as downloadable and printable PDF's, digital brochures and, when available, HD videos.

Document TitleHTMLPDFDigital
Edition
Video
Setting up StatCrew Legacy to use StatBroadcast®
Setting up StatCrew Next Generation to use StatBroadcast®
Setting up Beavercreek ScoreKeeper to use StatBroadcast®
Using the StatBroadcast® Admin Control Panel (Old Version)  
Using the StatBroadcast® Admin Control Panel (New Version)
   • Twitter Integration  
   • ShotChartr for Basketball  
   • Using Season Stats on StatMonitr/StatBroadcast® Live  
Running Broadcastr in Windows 7 while using Windows XP VM to Score    
Adding Live Stats links through Netitor (for CSTV schools)    
Setting up your wireless StatMonitr screens on Game Days  
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